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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A pop-up menu will open. It includes elaborate information about all the actions that you can carry out on the given page. Each pop-up window shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast collection of tutorial video clips describing how to use our Control Panel. They're meant for those of you who want to see how things are getting done rather than just reading articles. In this way, anyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you need, check out our extensive FAQ database, which includes questions asked by actual customers and offers real solutions. We frequently "revamp" our FAQ section with new entries in order to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, you can contact our excellent team of support engineers available 24x7x365 and eager to assist you with any issue. Each trouble ticket you submit will be replied to within 1 hour (the average support ticket response time is only twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com