The customer support that you'll get from your shared hosting supplier is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have a technical issue with an existing account. Timely and correct information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from an actual website hosting provider and not from some reseller. If you obtain a hosting account via a company that doesn't own its servers and it cannot access them immediately, it's likely that you will wait for a day or two in order to have an answer to your question, therefore your sites may stay offline for a long time. In comparison, a company which provides different options for communication and has a support crew that is available at any time can assist you right away and help you decrease or fully avoid any downtime and possible losses.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting packages are round-the-clock, which means that you can forget about waiting for several days in order to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an email message. In case you currently have an account, you can open a support ticket on top of the other three options for communication. You are able to choose the most suitable way to contact us based on where you are or what kind of device you are using. We can easily help you for more or less any webhosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the max response time will never exceed sixty minutes.