If you’ve bought a hosting plan and you have some questions connected with a concrete function/feature, or in case you’ve come across a certain problem and you need help, you should be able to contact the respective customer care staff. All web hosting companies deploy a ticketing system no matter if they provide other ways of contacting them apart from it or not, because of the fact that the very best way to deal with a problem most often is to post a ticket. This method of correspondence makes the replies sent by both parties simple to track and enables the tech support staff members to escalate the problem in the event that, for instance, a server admin should get involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you will have to have at least 2 separate accounts to get in touch with the customer support staff and to actually administer the hosting space. Non-stop switching between the accounts can sometimes be a drag, not to mention the fact that it takes a very long period of time for most web hosting companies to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with plenty of other hosting companies, the ticketing system that we’re using with our shared hosting is part of the Hepsia Control Panel, which comes with all accounts. You will not have to memorize several log-in names and passwords, since you’ll be able to manage your tickets and the web hosting account itself from one single place. So, if you’ve got an inquiry or experience an obstacle, you can contact our technical support team representatives momentarily. Our ticketing system comes with a smart search option. This suggests that even if you’ve opened tons of tickets through the years, you will be able to find the one that you want without any difficulties. Additionally, you can read knowledge base guidelines for tackling common challenges.