A live chat is a real-time way of communication between a website hosting provider's support team and its clients. It's an efficient method to receive some info about the website hosting services or get some problem resolved since you are speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the reduced chance of mistakes any time you exchange data such as usernames or domain names, the quicker response time because the communication is live plus the fact that you do not have to stay on the chat all the time - you are able to do another thing while the agent investigates the issue involved. Also, you're able to be a part of a live chat room from any computer that's connected to the Internet, avoiding the telephone fees that you will need to pay if you are calling to a different country.

Live Chat Support in Shared Hosting

We provide a live chat support service for all shared hosting that we offer and we're able to assist you with almost everything live. In case you don't have an account with us yet, we are able to provide you with more details about the packages to help you to choose the most suitable plan. In case you are an existing client, we can help you with any general or billing issue and with numerous common tech troubles, for instance an e-mail address setup in a desktop email client. If you cannot call us for whatever reason or you are in some country where we don't have a local phone number, our live chat is the best option to contact us. Of course, some situations need additional time to analyze and test, so you'll have to open a ticket to our technicians, however, we can save your time and help you with many problems on the chat.