If you ever face a problem with your site and are incapable of handling it on your own, ask the hosting company’s customer support staff to help you get the website back online. A swift resolution would be the best scenario, but many companies reply within twenty four hours and even more, all the more so if you are working with a hosting reseller. Even if the problem can be resolved with ease, your website may not work satisfactorily or may not be accessible whatsoever for a lengthy time interval, so you may lose prospective clients because it is very unlikely that anyone will enthusiastically go back to a website that is broken. Speaking of which, you should make certain not only that you can reach your hosting company, but also that they can reply and assist you in a timely fashion. If a software app update does not proceed as planned or if you erase something by mistake, for instance, the site should be restored promptly in order to prevent protracted inaccessibility.

One-Hour Response Guarantee in Shared Hosting

In case you are using any of our shared hosting and you’ve got a query or bump into a certain obstacle, you can touch base with us 24/7 by submitting a tech support ticket or by writing an email and we will make sure that you have an answer in less than one hour. In case the issue can be resolved, we will do it before we reply to you, whilst if there’s something that you have to do on your end, we will provide you with all the required info – what workable solutions to try, what settings to check, etc. Typically, you’ll obtain an answer within maximum 30 minutes, which implies that waiting around for hours and hours or even for more than one day to obtain assistance is something out of the question. Our sixty-minute reply guarantee applies to any query that you may have – general, technical or billing.