Though this isn't the most importantfactor in order to identify a trustworthy shared hosting supplier from a bad one and a reseller from an actual supplier, having the option to call and speak with a live person is an indicator that you are not using the services of a one-person service provider and that you'll be able to reach somebody any time you're looking for help. The telephone support for website hosting services may range from general to expert, so the problems which can be resolved through a call vary depending on the particular company. In the general case, these issues are simpler and feature billing or first level technical issues as more complex matters often need a support ticket where both you and the administrators can follow the proceedings with a given issue. Nevertheless, being able to phone call your supplier will save you considerable time and efforts for the multitude of small things which may eventually appear when you manage your web hosting account.

Phone Support in Shared Hosting

All our shared hosting packages include phone support 14 hours per day even on official holidays, which means that if you don't have an account yet, you're able to phone us and find out more about our services or if we meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so you can call the phone number which is closer to you. In case you are a current customer, we can assist you timely with any general and billing issues and with various technical issues to save you time and efforts - we acknowledge the fact that often it's more convenient to speak with a live person and get things done immediately. Certainly, some problems cannot be taken care of on the telephone, so if this is the case you will be able to take advantage of our ticketing system.