Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • Every support request you send to us will be responded to within maximum 60 min. If your trouble ticket or email requires additional assistance from a server administrator, we will forward it and leave a note to inform you that your issue is being examined. If you make use of our Managed Services package, any of the server management services included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • An Exceptional Help Desk Service

  • We will be online for you twenty–four–seven to respond to any inquiries that you may have connected to our Web Site Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require support tackling server admin tasks, you can take a look at our Managed Services package, which includes backup disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped our Web Site Control Panel with a comprehensive knowledge base, which includes in–depth explanations of all its features and functionalities. Moreover, we have created exhaustive video tutorials that will further teach you how to perform a particular action or troubleshoot a regularly experienced problem. All the how–to articles and the tutorial videos are readily accessible from every section of the Web Site Control Panel through the Videos and Help buttons located in the top right corner.